Customer Testimonials

Waters Basement Services, Inc. has built its reputation on developing long lasting relationships with customer service at the forefront of our business. Quality work and unsurpassed service sets us apart from other basement specialists.
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"My basement looks so good, I can't explain it you've got to see it for yourself. I love my basement so much. Before you waterproofed it I'd only go into my basement to do laundry, but since Waters did it, I go down to my basement just to look at it! Crew was above and beyond courteous, they were exceptional. Clean up was excellent. On a scale from 1 to 10 satisfaction I'd say 15!"

Donna
Rochester, NY

"We feel now that we have had Waters Basement Services do the job for us that we may enjoy full use of the basement which we have never had since moving in 7 years ago! Thanks, guys, we have already referred you to friends. "

Timothy
Rochester, NY

"Our building routinely experienced flooding. The new system handled the flood worthy rain of November and December without a single issue. They do exceptional work. We are very impressed with the workmanship and courtesy of everyone from Waters Basement Services, Inc."

Ed
W. Henrietta, NY

"Bob Waters is extremely professional and polite. He discussed options and we were given time to make our choices. The crew worked efficiently, were very polite, and we are very pleased with the outcome of the project."

Roger
Hamlin, NY

"I would recommend for any future jobs! Great job! Good old fashioned trustworthy contractor!"

Tammy
Rochester, NY

"Friendly, thorough, courteous, did extra and on time. Our basement is dry, mold free, excellent job."

Steven
Rochester, NY

"I had confidence in your workmanship from previous experience. Your honesty, fairness, and trustworthiness are outstanding. You provided a solution for a storage problem and went above and beyond to satisfy my needs. Thank you."

Mary Ann
Rochester, NY

"We have a dry basement, no more mold no more dampness in the air and we can use our basement again for more than storage. You were on time, friendly, worked quietly, picked up and cleaned up every day, and answered all questions. We have and will recommend you to our friends."

Edward
Spencerport, NY

"I went from an extremely wet, damp basement to a dry, useable basement. Bob and his crew were simply great! They offer a lot of helpful advice. These guys do their job with pride, and it shows!"

Rose
Hamlin, NY

"Waters Basement Services did a great job at our home. We found out just how good when we recently had heavy rains. The work that they did on a difficult problem we have been dealing with for years really seems to have accomplished what other people never have. I would recommend Bob Waters to anyone with a basement water problem. He's the best! His company is the only one we would deal with if there are any future problems."

Rose
Hamlin, NY

"I was preparing my house for sale. The basement was less than pristine. After consulting a couple of contractors I chose Waters. Bob is an honest, straight shooting man, He's proud of his business and the services it provides. He wants his customers satisfied. My basement looks beautiful!"

Linda
Churchville, NY

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