Customer Testimonials

Waters Basement Services, Inc. has built its reputation on developing long lasting relationships with customer service at the forefront of our business. Quality work and unsurpassed service sets us apart from other basement specialists.
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Niagara County

""Mr. Waters worked very professionally with us to get our basement waterproofed. He even gave us great recommendations for what we could do on our own to improve our basement. He is very knowledgable and helpful. Will definitely call in the future for additional work!""

Lockport, NY

"Bob Waters was up front and honest a pleasure to work with. He was very courteous on time. His crew was great. On their last day they cleaned up, and you wouldn't have known they were here. "

Mary Beth
Appleton, NY

"Impressive neat basement and dry. So thankful we hired Bob and crew to do this job. They are very professional and did a great job. Thanks."

Newfane, NY

"We were getting water on our basement floor, and we had not experienced this problem until this year. I called Waters Basement Services, and Bob Waters came right away. He made suggestions recommendations and solved the problem. Waters Basement Services are excellent all the workers worked as a team. Everyone was orderly and precise, and accurate on our whole project, consisting of a total waterproofing system that was a lot of work and did a superb job. I would recommend this company 110%."

Wilson, NY

"Basement is nice and dry; no more mold. The young men who did the work in my home were the best, in my opinion."

Akron, NY

"I appreciated the prompt response to my call. The work was able to be scheduled quickly and accomplished professionally. Thank you for the warranty. That brings a great deal of peace of mind. "

Lockport, NY

"Bob returned all my phone calls the same day. Always came exactly on time. Was knowledgeable and professional at all times. I felt very confident and comfortable in his ability to replace our Bilco Door. The crew was super neat and very polite and courteous. Bob also, advised us on future issues with low spots, water retention and grading."

Lewiston, NY

"Bob Waters was exceptional from start to finish. He was extremely knowledgeable; we would recommend him to everyone. Thank you Bob for helping our son get his wish done!"

Lockport, NY

"Leek fixed in the cellar and repaired cellar walls. Great job, especially fixing walls in the basement. Perfect! Cody is very talented. "

Middleport, NY

"This basement 'mystery leak' had continued for a while. Several parties had evaluated and tried to remedy it, but Bob corrected it. He's a pleasure to work with because he clearly imparts his expertise ~ explaining what he will do and explaining what he has done. I give Bob and his staff high recommendation."

Youngstown, NY

"It has been a pleasure to know Bob and have him work for me. He is honest, pleasant, comes when he says he's coming; is very considerate when doing the work to not interfere with our schedules; and cleans up whatever mess is made from the job. I found his prices to be fair and reasonable."

Middleport, NY

"Finally after 8 years ~ we don't have a wet basement floor. Thank you for doing such a great job!"

Lockport, NY

"Great response time in terms of getting estimate and completing the job, everything looks and works great!"

Lockport, NY

"Waters Basement Services came highly recommended even by their competitors. The team was very knowledgable and carefully explained every step of the process. They worked with us on the scheduling and got us into it at a time that worked for both of us. Thank you for your exceptional professionalism."

Ransomville, NY

"The services that were rendered from Bob Waters are exceptional. Everything that I expected I received. In today's world it's hard to find an honest, timely, hard working individual. Bob Waters and his company represent such."

Lockport, NY

"Hi Bob, You may recall I spoke with you a couple of weeks ago about a sump pump not running. You were able to guide me over the phone to correct it. Thanks very much. As a bit of history, you did our basement in 2013, which included the sump pump. Your help a few weeks ago shows what good work you do, but your good service continues years later and, in my case, no charge. "

Gasport, NY

"The work done inside and outside will keep our basement dry. We are very pleased with the work Waters Basement Services have done. I highly recommend your services!"

Barker, NY

"We had a wet basement and now it's dry and clean and smells good, not moldy. Great men do good work and leave things better than when they came."

Lockport, NY

"We appreciate your professionalism and your helpfulness from the beginning to the end. Again we thank you and we bless you. We look forward to referring your name to others and using your services in the future."

Lockport, NY

"Mr. Waters and his crew are just as they advertise. Great workers, very respectful and did a beautiful job!"

Middleport, NY

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