Customer Testimonials

Waters Basement Services, Inc. has built its reputation on developing long lasting relationships with customer service at the forefront of our business. Quality work and unsurpassed service sets us apart from other basement specialists.
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Niagara County

"Finally after 8 years ~ we don't have a wet basement floor. Thank you for doing such a great job!"

Lockport, NY

"The work done inside and outside will keep our basement dry. We are very pleased with the work Waters Basement Services have done. I highly recommend your services!"

Barker, NY

"Bob returned all my phone calls the same day. Always came exactly on time. Was knowledgeable and professional at all times. I felt very confident and comfortable in his ability to replace our Bilco Door. The crew was super neat and very polite and courteous. Bob also, advised us on future issues with low spots, water retention and grading."

Lewiston, NY

"Leek fixed in the cellar and repaired cellar walls. Great job, especially fixing walls in the basement. Perfect! Cody is very talented. "


"Mr. Waters and his crew are just as they advertise. Great workers, very respectful and did a beautiful job!"

Middleport, NY

"We appreciate your professionalism and your helpfulness from the beginning to the end. Again we thank you and we bless you. We look forward to referring your name to others and using your services in the future."

Lockport, NY

"The services that were rendered from Bob Waters are exceptional. Everything that I expected I received. In today's world it's hard to find an honest, timely, hard working individual. Bob Waters and his company represent such."

Lockport, NY

"I appreciated the prompt response to my call. The work was able to be scheduled quickly and accomplished professionally. Thank you for the warranty. That brings a great deal of peace of mind. "


"Bob Waters was up front and honest a pleasure to work with. He was very courteous on time. His crew was great. On their last day they cleaned up, and you wouldn't have known they were here. "

Mary Beth

"Basement is nice and dry; no more mold. The young men who did the work in my home were the best, in my opinion."

Akron, NY

""Mr. Waters worked very professionally with us to get our basement waterproofed. He even gave us great recommendations for what we could do on our own to improve our basement. He is very knowledgable and helpful. Will definitely call in the future for additional work!""


"It has been a pleasure to know Bob and have him work for me. He is honest, pleasant, comes when he says he's coming; is very considerate when doing the work to not interfere with our schedules; and cleans up whatever mess is made from the job. I found his prices to be fair and reasonable."

Middleport, NY

"Waters Basement Services came highly recommended even by their competitors. The team was very knowledgable and carefully explained every step of the process. They worked with us on the scheduling and got us into it at a time that worked for both of us. Thank you for your exceptional professionalism."


"This basement 'mystery leak' had continued for a while. Several parties had evaluated and tried to remedy it, but Bob corrected it. He's a pleasure to work with because he clearly imparts his expertise ~ explaining what he will do and explaining what he has done. I give Bob and his staff high recommendation."

Youngstown, NY

"Bob Waters was exceptional from start to finish. He was extremely knowledgeable; we would recommend him to everyone. Thank you Bob for helping our son get his wish done!"

Lockport, NY

"Great response time in terms of getting estimate and completing the job, everything looks and works great!"

Lockport, NY

"We had a wet basement and now it's dry and clean and smells good, not moldy. Great men do good work and leave things better than when they came."


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Buffalo (716) 474-3898  |  Rochester (585) 765-3369  |  [email protected]

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