Customer Testimonials

"Basement is nice and dry; no more mold. The young men who did the work in my home were the best, in my opinion."

Eleanor

Akron, NY

"I received fast, friendly, and professional service from a reputable company. I couldn't be happier with my experience and results. Great prices, honest work, and a solid reputation, I'll recommend Waters as much as I can. Thanks again!"

Tanya

West Seneca, NY

"I went from a situation that was almost insurmountable to a very livable basement. Bob was prompt, hard working and knowledgeable in all of his work on my basement. Your services enabled me and my wife to eliminate a serious water problem in our basement."

Joyce

Tonawanda, NY

"Bob is a wonderful, honest, and very good person that came to my home on Christmas Eve. He did an amazing job fixing a crack in my basement wall and for a great price. Go with Bob Waters, and you will definitely be satisfied. Once again thank you for coming to my home on Christmas Eve without any prior notice. You're a great person to do that. I wish there were more people that are concerned about others like you are. I will recommend you to anyone that needs work done."

Frank

Cheektowaga, NY

"Bob explained everything to me, why the leak and what exactly he was going to do to repair it. Bob Waters is very professional, courteous, on time appointment; all around neat appearance."

Tom

Tonawanda, NY

"By repairing my basement we increased resale value - entire cost of project maybe recovered, great investment in appearance. Project completed as promised within the time frame quoted, not very common with contractors today. Great job!"

Robert

Niagara Falls, NY

"Basement is nice and dry; no more mold. The young men who did the work in my home were the best, in my opinion."

Jodi

N. Tonawanda, NY

"1st time in 5 years having a dry basement without running dehumidifier all the time. We had two basement cracks and now repaired, we can go back to using this area again. Good work."

Maury

Grand Island, NY

"Bob recognized immediately what kind of work needed to be done and accomplished it (to my great satisfaction) soon after. Bob was most helpful not only in providing his services but also in advising me how I could also assist with keeping, my house and property properly drained."

Nancy

Clarence Center, NY

"We love the new look of our basement. We have added value and function to our home. We were very indecisive in our ideas, but Bob's plans inspired confidence that was very reassuring. Bob's crew doesn't mess around - they were there every day bright and early - no worry that your work crew shows up one day and then gives you an excuse for not showing up the next day. The best part is that Bob is there every day making sure you get what you want and then some. Bob is trustworthy, patient, and a good listener. We would not hesitate to hire Waters Basement Services in the future."

Christine

Williamsville, NY

"Fast, professional, courteous, clean basement after job was finished. Job well done! Like the style of worker (had class)."

Randy

Niagara Falls, NY

"By telling me exactly what I needed, and showing me why I needed it I know I prevented any future problems. Thank You! Great crew - Great work and a pleasure to talk to. Very professional thank you and great job!"

Frank

Attica, NY

"The day after the work was completed in the basement sealing the wall cracks there was a pouring rain leaving inches of standing water on the ground. My basement was dry. No water on the walls or puddles on the floor. Very professional, respectful, courteous, and up front. Being a single parent grateful that you worked around my schedule. Thank you!"

Kathleen

Leroy, NY

"We were very pleased with the work you and the boys did. We would highly recommend you to anyone."

Jerry

Batavia, NY

"Family-owned/operated. Excellent communication, professional, hard-working. Waters Basement Services was easy to do business with, a clear plan of what work needed to be done. Work was done as planned on time. Bob is the owner but also handles communication and is on-site doing the work. Trustworthy company with an excellent reputation for a reason. Our Basement is dry! Hire Waters Basement Services; you won't be disappointed."

Christopher

Batavia, NY

"The basement is completely dry. The basement was muddy, and standing water was constant. Extremely pleased with the job. The work was started and completed in a week."

Larry

South Byron, NY

"Bob and his crew were very professional in their work ethic and very customer oriented. We have a dry, useful basement that I can use worry free from water for the first time in 23 years."

William

Oakfield, NY

"Three thunderstorms since work completed zero water in my basement. Thank you for the fine workmanship. We are very happy and satisfied."

Linda

Oakfield, NY

"Job completed is better than when our home was built and done as scheduled! Totally impressed with the work and the follow through. Very Satisfied!"

Larry

Byron, NY

"Honest, Dependable, Prompt, Reasonable Rates, Professional Service, 20 Year Transferable Warranty."

Lisa

E. Bethany, NY

"I now have a dry, bright basement. The upgraded basement will be great for future selling of home. Wonderful job, thanks to all."

Barbara

Corfu, NY

"I not only had my problem solved, but I learned about the causes and how to prevent future problems about my foundation and my abilities."

Brian

Byron, NY

"Mr. Waters is kind and did an excellent job of repairing a crack. We no longer are getting water through that area! Great customer service! Also, love your statement 'The only water that should be in your basement is Bob Waters'! How Clever!"

Susan

Oakfield, NY

"Very fast and did a great job. Clean up was extremely impressive. The basement already seems warmer and my husband says it's not as creepy."

Erin

Bergen, NY

"After more than 20 years of water leaks in our basement wall, the basement is now dry and the humidity is lower. I had another area that water would come in where the concrete floor met the concrete wall. I thought this type of leak would be very difficult to correct. I was surprised how easily and fast this problem was solved. Great work!"

Arthur

Batavia, NY

"The work performed by Waters Basement Services was above and beyond what we had hoped for. We are so happy to finally have a dry and safe basement."

David

Batavia, NY

"Mr. Waters and his crew have pride in their work and they are very respectful. The cleanup was excellent!"

Kathy

Oakfield, NY

"Bob and Crew installed wall panels in our basement, along with addressing grading issues in the front of our house. The look of the basement is brighter, with an excellent finished feel. Exactly what we hoped for. Bob was though and helpful throughout the whole process, and I would highly recommend him to my friends and family."

Ryan

Attica, NY

"My house was built in the 1800s every time we had heavy rains or snow thaw my basement flooded. Thanks to Bob, it is now dry. Bob and his very professional crew did an exceptional job. Waters Basement Services restored our confidence that there are still some companies that take pride in their work."

Casey & Elaine

Corfu, NY

"A 20-year warranty and a 20 yr. Transferable warranty. Excellent workmanship. Prompt service. Reasonable price. The repair process was explained in full. Very satisfied. I highly recommend Waters Basement Services, Inc."

Russell

Batavia, NY

"We had a new water back-up sump pump installed. It gives me peace of mind when the power goes out the pump will still keep up with the water coming in. Great job, great crew, very professional."

Peter

Corfu, NY

"I was preparing my house for sale. The basement was less than pristine. After consulting a couple of contractors I chose Waters. Bob is an honest, straight shooting man, He's proud of his business and the services it provides. He wants his customers satisfied. My basement looks beautiful!"

Linda

Churchville, NY

"I went from an extremely wet, damp basement to a dry, useable basement. Bob and his crew were simply great! They offer a lot of helpful advice. These guys do their job with pride, and it shows!"

Rose

Hamlin, NY

"Waters Basement Services did a great job at our home. We found out just how good when we recently had heavy rains. The work that they did on a difficult problem we have been dealing with for years really seems to have accomplished what other people never have. I would recommend Bob Waters to anyone with a basement water problem. He's the best! His company is the only one we would deal with if there are any future problems."

Rose

Hamlin, NY

"Very professional and honest. Cody and Kevin were good workers."

Bob

Brockport, NY

"We have a dry basement, no more mold no more dampness in the air and we can use our basement again for more than storage. You were on time, friendly, worked quietly, picked up and cleaned up every day, and answered all questions. We have and will recommend you to our friends."

Edward

Spencerport, NY

"My basement looks so good, I can't explain it you've got to see it for yourself. I love my basement so much. Before you waterproofed it I'd only go into my basement to do laundry, but since Waters did it, I go down to my basement just to look at it! Crew was above and beyond courteous, they were exceptional. Clean up was excellent. On a scale from 1 to 10 satisfaction I'd say 15!"

Donna

Rochester, NY

"We feel now that we have had Waters Basement Services do the job for us that we may enjoy full use of the basement which we have never had since moving in 7 years ago! Thanks, guys, we have already referred you to friends."

Timothy

Rochester, NY

"Friendly, thorough, courteous, did extra and on time. Our basement is dry, mold free, excellent job."

Steven

Rochester, NY

"Our building routinely experienced flooding. The new system handled the flood worthy rain of November and December without a single issue. They do exceptional work. We are very impressed with the workmanship and courtesy of everyone from Waters Basement Services, Inc."

Ed

W. Henrietta, NY

"Bob Waters is extremely professional and polite. He discussed options and we were given time to make our choices. The crew worked efficiently, were very polite, and we are very pleased with the outcome of the project."

Roger

Hamlin, NY

"I had confidence in your workmanship from previous experience. Your honesty, fairness, and trustworthiness are outstanding. You provided a solution for a storage problem and went above and beyond to satisfy my needs. Thank you."

Mary Ann

Rochester, NY

"I would recommend for any future jobs! Great job! Good old fashioned trustworthy contractor!"

Tammy

Rochester, NY

"The services that were rendered from Bob Waters are exceptional. Everything that I expected I received. In today's world it's hard to find an honest, timely, hard working individual. Bob Waters and his company represent such."

Kurt

Lockport, NY

"We had a wet basement and now it's dry and clean and smells good, not moldy. Great men do good work and leave things better than when they came."

Frank

Lockport, NY

"Great response time in terms of getting estimate and completing the job, everything looks and works great!"

David

Lockport, NY

"Finally after 8 years ~ we don't have a wet basement floor. Thank you for doing such a great job!"

Michelle

Lockport, NY

"Mr. Waters and his crew are just as they advertise. Great workers, very respectful and did a beautiful job!"

Betty

Middleport, NY

"We were getting water on our basement floor, and we had not experienced this problem until this year. I called Waters Basement Services, and Bob Waters came right away. He made suggestions recommendations and solved the problem. Waters Basement Services are excellent all the workers worked as a team. Everyone was orderly and precise, and accurate on our whole project, consisting of a total waterproofing system that was a lot of work and did a superb job. I would recommend this company 110%."

Georgia

Wilson, NY

"It has been a pleasure to know Bob and have him work for me. He is honest, pleasant, comes when he says he's coming; is very considerate when doing the work to not interfere with our schedules; and cleans up whatever mess is made from the job. I found his prices to be fair and reasonable."

Jack

Middleport, NY

"Bob returned all my phone calls the same day. Always came exactly on time. Was knowledgeable and professional at all times. I felt very confident and comfortable in his ability to replace our Bilco Door. The crew was super neat and very polite and courteous. Bob also, advised us on future issues with low spots, water retention and grading."

Luanne

Lewiston, NY

"I appreciated the prompt response to my call. The work was able to be scheduled quickly and accomplished professionally. Thank you for the warranty. That brings a great deal of peace of mind."

Debra

Lockport, NY

"Waters Basement Services came highly recommended even by their competitors. The team was very knowledgable and carefully explained every step of the process. They worked with us on the scheduling and got us into it at a time that worked for both of us. Thank you for your exceptional professionalism."

Jeff

Ransomville, NY

"Leak fixed in the cellar and repaired cellar walls. Great job, especially fixing walls in the basement. Perfect! Cody is very talented."

Dennis

Middleport, NY

"The work done inside and outside will keep our basement dry. We are very pleased with the work Waters Basement Services have done. I highly recommend your services!"

Robert

Barker, NY

"Impressive neat basement and dry. So thankful we hired Bob and crew to do this job. They are very professional and did a great job. Thanks."

Jean

Newfane, NY

"Mr. Waters worked very professionally with us to get our basement waterproofed. He even gave us great recommendations for what we could do on our own to improve our basement. He is very knowledgable and helpful. Will definitely call in the future for additional work!"

Jena

Lockport, NY

"Hi Bob, You may recall I spoke with you a couple of weeks ago about a sump pump not running. You were able to guide me over the phone to correct it. Thanks very much. As a bit of history, you did our basement in 2013, which included the sump pump. Your help a few weeks ago shows what good work you do, but your good service continues years later and, in my case, no charge."

George

Gasport, NY

"This basement 'mystery leak' had continued for a while. Several parties had evaluated and tried to remedy it, but Bob corrected it. He's a pleasure to work with because he clearly imparts his expertise ~ explaining what he will do and explaining what he has done. I give Bob and his staff high recommendation."

Patricia

Youngstown, NY

"We appreciate your professionalism and your helpfulness from the beginning to the end. Again we thank you and we bless you. We look forward to referring your name to others and using your services in the future."

Wayne

Lockport, NY

"Bob Waters was exceptional from start to finish. He was extremely knowledgeable; we would recommend him to everyone. Thank you Bob for helping our son get his wish done!"

Melissa

Lockport, NY

"Bob Waters was up front and honest a pleasure to work with. He was very courteous on time. His crew was great. On their last day they cleaned up, and you wouldn't have known they were here."

Mary Beth

Appleton, NY

"I'm confident that we won't see the critters in the basement we've had in the past. Thank you guys so much. We couldn't be happier with how it turned out! Waters Basement Services is great to work with professional services."

Bonnie

Medina, NY

"This is the first time since I lived here my basement is dry and not musty smelling. I will tell all my friends and neighbors about the excellent job Waters Basement Services did."

Andrew

Albion, NY

"Waters Basement Services corrected a long on-going drainage problem. Works great and our basement is finally dry. The product did exactly what you said it would. I would highly recommend it to my family & friends."

Eric

Albion, NY

"My mother-in-law is thrilled to have the job done. She (88 years old) was concerned with many factors (cost, time, neatness, paperwork, questionable people, etc.) but Bob eased her mind and made it a pleasant experience. The work crew was very professional and polite to her. The term that best describes Bob & his crew is 'professional'. They were punctual, knowledgeable, courteous, and neat and kept us informed as to the time line and process involved. The job and a neighbor were both tough, but they handled all aspects flawlessly. Thank you."

Scott

Medina, NY

"From the very beginning Bob stayed in contact. He made an appointment to estimate the job within days of my first calling, and I had a proposal within another few days. He was upfront about when he could do the job, and he never made excuses. Where I live, contractors of this caliber are very hard to find."

Sharon

Waterport, NY

"We had gained a dry, useful, worry free basement space Waters Basement Services, Inc. was professional, timely, and very consumer friendly. Their services were provided in a manner that made you feel confident in the work done."

Tina

Albion, NY

"I was comfortable asking questions and Bob explained everything in detail and what material you had to purchase. Bob has a wonderful personality, honest, and his friendliness is outstanding!! If anyone asks who to contact for basement work, you will be highly recommended on my list. The two men who did the job were very pleasant and courteous. Bob checked the work to make sure it was done correctly. You are also trustworthy!"

Rena

Medina, NY

"I was very impressed by Mr. Waters' concern regarding the work that needed to be done and put my fears to rest. Thank you for the professional way all aspects of the job was done. Top notch. Very pleased with each phase of the job."

Linda

Holley, NY

"We are very pleased with the excellent customer services Bob has given us. That is why we asked him to do the installation. We felt that he could be trusted to do the work and that if there were any issues after the work was completed that things would be taken care of. The system installed works wonderful. Thank you."

Nicole

Medina, NY

"Our system was installed prior to the March thaw; we were thrilled, had no basement flooding and didn't have to use 2 and 3 sump pumps. We had and will continue to recommend Waters Basement Services to others. Thank you."

Kathy

Albion, NY

"It is refreshing to have a company that is polite, update you on the progress of the job and be reasonable in price."

Robert

Medina, NY

"Our basement was a wet unusable space and now is a dry area we can use for living space. Thank you again for a job well done and for going above and beyond with your incredibly kind gesture."

Pete

Lyndonville, NY

"Bob put an ample amount of foam insulation around our basement rim joist. The cold air we felt pouring into our home was stopped successfully. Bob is a true professional who takes pride in his work and rightly so! He quotes a reasonable price for the job, and sells you only what you need."

Paul

Kendall, NY

"Bob explained everything thoroughly. All the work he said he would do was done. A river does not run through the basement anymore. I would recommend Waters Basement Services to anyone."

Thomas

Lyndonville, NY

"Excellent all the way around-inspected job, provided compete proposal, job completed as stated, crew courteous and clean-up was thorough. After 2 sever Rainstorms the basement is dry as a bone. No dampness, water or musty smell. The benefit of having my basement done is this problem has been eliminated."

Gregory

Holley, NY

"I was very impressed with the prompt response to my request for an assessment of my water problem. Everything was thoroughly explained to me to correct the problem and it was completed in a timely manner by very polite and competent workers."

Vivian

Holley, NY