Customer Testimonials

"It is refreshing to have a company that is polite, update you on the progress of the job and be reasonable in price."

Robert

Medina, NY

"My mother-in-law is thrilled to have the job done. She (88 years old) was concerned with many factors (cost, time, neatness, paperwork, questionable people, etc.) but Bob eased her mind and made it a pleasant experience. The work crew was very professional and polite to her. The term that best describes Bob & his crew is 'professional'. They were punctual, knowledgeable, courteous, and neat and kept us informed as to the time line and process involved. The job and a neighbor were both tough, but they handled all aspects flawlessly. Thank you."

Scott

Medina, NY

"Excellent all the way around-inspected job, provided compete proposal, job completed as stated, crew courteous and clean-up was thorough. After 2 sever Rainstorms the basement is dry as a bone. No dampness, water or musty smell. The benefit of having my basement done is this problem has been eliminated."

Gregory

Holley, NY

"Waters Basement Services corrected a long on-going drainage problem. Works great and our basement is finally dry. The product did exactly what you said it would. I would highly recommend it to my family & friends."

Eric

Albion, NY

"Our basement was a wet unusable space and now is a dry area we can use for living space. Thank you again for a job well done and for going above and beyond with your incredibly kind gesture."

Pete

Lyndonville, NY

"This is the first time since I lived here my basement is dry and not musty smelling. I will tell all my friends and neighbors about the excellent job Waters Basement Services did."

Andrew

Albion, NY

"I'm confident that we won't see the critters in the basement we've had in the past. Thank you guys so much. We couldn't be happier with how it turned out! Waters Basement Services is great to work with professional services."

Bonnie

Medina, NY

"From the very beginning Bob stayed in contact. He made an appointment to estimate the job within days of my first calling, and I had a proposal within another few days. He was upfront about when he could do the job, and he never made excuses. Where I live, contractors of this caliber are very hard to find."

Sharon

Waterport, NY

"I was comfortable asking questions and Bob explained everything in detail and what material you had to purchase. Bob has a wonderful personality, honest, and his friendliness is outstanding!! If anyone asks who to contact for basement work, you will be highly recommended on my list. The two men who did the job were very pleasant and courteous. Bob checked the work to make sure it was done correctly. You are also trustworthy!"

Rena

Medina, NY

"I was very impressed by Mr. Waters' concern regarding the work that needed to be done and put my fears to rest. Thank you for the professional way all aspects of the job was done. Top notch. Very pleased with each phase of the job."

Linda

Holley, NY

"I was very impressed with the prompt response to my request for an assessment of my water problem. Everything was thoroughly explained to me to correct the problem and it was completed in a timely manner by very polite and competent workers."

Vivian

Holley, NY

"We are very pleased with the excellent customer services Bob has given us. That is why we asked him to do the installation. We felt that he could be trusted to do the work and that if there were any issues after the work was completed that things would be taken care of. The system installed works wonderful. Thank you."

Nicole

Medina, NY

"Our system was installed prior to the March thaw; we were thrilled, had no basement flooding and didn't have to use 2 and 3 sump pumps. We had and will continue to recommend Waters Basement Services to others. Thank you."

Kathy

Albion, NY

"Bob explained everything thoroughly. All the work he said he would do was done. A river does not run through the basement anymore. I would recommend Waters Basement Services to anyone."

Thomas

Lyndonville, NY

"We had gained a dry, useful, worry free basement space Waters Basement Services, Inc. was professional, timely, and very consumer friendly. Their services were provided in a manner that made you feel confident in the work done."

Tina

Albion, NY

"Bob put an ample amount of foam insulation around our basement rim joist. The cold air we felt pouring into our home was stopped successfully. Bob is a true professional who takes pride in his work and rightly so! He quotes a reasonable price for the job, and sells you only what you need."

Paul

Kendall, NY