My mother-in-law is thrilled to have the job done. She (88 years old) was concerned with many factors (cost, time, neatness, paperwork, questionable people, etc.) but Bob eased her mind and made it a pleasant experience. The work crew was very professional and polite to her. The term that best describes Bob & his crew is ‘professional’. They were punctual, knowledgeable, courteous, and neat and kept us informed as to the time line and process involved. The job and a neighbor were both tough, but they handled all aspects flawlessly. Thank you.